Performance Manager- Trust and Safety Ops

Bengaluru, Karnataka, India | Content & Operations | Full-time

Apply

About Us:

ShareChat (https://sharechat.com/about) is India’s leading social media platform that operates exclusively in Indic languages. We empower our 180 million strong monthly active user community to share their opinions, record their lives and make new friends - all within the comfort of their language of choice

Our short video platform Moj, has today emerged as India's leading short video destination with 160 million strong monthly active users. The platform has been designed for artists and creators to create innovative short video content and display their creativity to millions, globally. At ShareChat we are spearheading India's internet revolution. By providing a meaningful social experience, we are determining how the next billion users will interact on the internet.

Job Overview:

As a Performance Manager- Trust and Safety Ops., you will be responsible for the setting, precisely measuring, ideating and improving the performance of the system deployed in the Trust and safety processes. You will work closely with the Data Science team, Product team, Policy team and third-party operational team to achieve common goals. 

What you'll do:

  • Understanding architectures, policy standards Trust and Safety Systems. 
  • Setting, measuring and improving tracking metrics for various systems in trust and safety processes.
  • Execute zero to one projects in efficient manner 
  • Identify and solve problems in the system with a detail data-driven approach- Must have critical thinking approach
  • Analyzing existing processes , workflows and POD metrics
  • Creating and presenting analysis reports efficiently.
  • Acumen of Strategic planning and execution and cognizance of Business Process Re-engineering (BPR)
  • Additional core responsibilities -
    • Providing guidance to the Associates
    • Participates in reviews, training and in other team activities
    • Incumbent screening, interviews and hires new team members
    • Coaching, mentoring and measuring performance management of team members

Who You are: 

  • 5+ years of relevant experience working in an Operations, Analytics, Product, Engineering, Project Management, consulting or equivalent team
  • Possess expertise in content
  • Possess excellent quantitative and analytical skills- SQL Advanced
  • Highly collaborative, flexible and team-oriented
  • Should be a hustler 
  • Passionate about Social Media Trends
  • Deep understanding of management frameworks
  • Proficiency in the native language (Typing, Reading and Speaking) and culture of the region