Senior Associate - Client Solutions

Mumbai, Maharashtra, India | BD | Full-time | COVID-19 remote

Apply

About Us:

ShareChat (https://sharechat.com/about) is India’s leading social media platform that operates exclusively in Indic languages. We empower our 180 million strong monthly active user community to share their opinions, record their lives and make new friends - all within the comfort of their language of choice. Our short video platform Moj, has today emerged as India's leading short video destination with 160 million strong monthly active users. The platform has been designed for artists.

Job Description:

1. Manage and grow post-sale client relationships with advertisers of all sizes
2. Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and
successful campaign execution.
3. Work with internal teams to guide inventory allocation
4. Monitor and analyse ad campaigns, and proactively take initiative to improve results
5. Investigate and work directly with product & engineering teams to help them troubleshoot
client issues during a campaign
6. Analyze campaign performance data to offer clients data-driven business insights and at
the same time, use those insights to improve our advertising offerings
7. Share marketplace feedback and guide our advertising strategy
8. Support and work with sales team on pre-sale research and pitch
9. Conduct regular business reviews and take a consultative, long-term approach to build
productive relationships with clients, in collaboration with the sales team
10. Will be handling the advertiser queries related to campaign via live chat, email or over the phone call.


Job requirement
1. At least 3+ years of experience in account management/client services roles in digital
marketing -- agency experience is a big plus.
2. Experience managing branding advertisers with a deep understanding of their challenges
3. Ability to analyze data and identify insights to assess campaign performance
4. Proactive attitude with excellent project management, organizational, and analytical skills
5. Experience diagnosing and solving technical problems with product and engineering teams
is a big plus.
6. Strong verbal and written communication skills, ability to effectively translate technical
language to non-technical stakeholders
7. Experience using Excel or Google Sheets
8. High attention to detail and very organized
9. Self-starter, a fast learner who has critical thinking